Hosted PBX and VoIP

Businesses today need technology solutions that help improve communications, while driving productivity across the enterprise. They also want a reliable, high quality phone system that simply works. And with your business in a constant state of change, you need a solution that’s both easy to learn, and easy to use.

Today, transforming your phone system is simple and cost effective, regardless of your business—whether you have five employees or fifty. Our platform adapts and adjusts to your needs, seamlessly working the way you need it to. That way, you can focus on your business, not your communications system.

What is Hosted PBX & VoIP?

Hosted PBX (Private Branch Exchange) is the modern version of the traditional telephone closet. The new hosted, or “cloud,” model puts the brains of your phone closet into professionally maintained data centers, helping businesses like yours to transform their communications and improve productivity—without the need to purchase expensive, complex, depreciating phone system software and hardware. Your service providers manage and monitor your system 24x7, allowing you to focus on work.

VoIP refers to phone services that are accessible through a high quality broadband connection. VoIP is typically more cost effective and scalable than traditional alternatives. With both Hosted PBX and VoIP, you and your team can work from the office, home, or on the road, or through your smartphone, all while utilizing your company’s communications solution to help maintain and uplift your image and brand

Unified Communications

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help dramatically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services, including:

Call Center
  • Agents Pause Queue

  • Reason Codes Tally Codes Zero Out

 

Call Conferencing
  • Conference Bridges

  • 3-Way Conference Call

 

Call Management
  • Attended Transfer

  • Auto Attendant Answering Automatic Call Distribution (ACD) Barge

  • Burstable Virtual Call Paths Busy Call Forwarding

  • Call Forwarding

Call Management
  • Call Hold Call Park Call Queue

  • Call Recording

  • Call Routing Time Frames Call Waiting Indicator Caller ID

  • Caller ID Blocking Caller ID Routing

  • Direct Inward Dialing (DID)

  • Direct Inward System Access (DISA) Directed Call Pickup

  • Disable Outbound Dialing Do Not Disturb

  • Find Me (Digital Assistant) Forward Calls Locally or Remotely

  • (via Phone or Web)

  • Incoming Call Blocking Incoming Call Identification

  • Incoming Caller ID Routing Incoming Privacy Screening Listen Live

  • Live Person Answering Multicast Paging

  • No Answer Call Forwarding Office Intercom

  • One Button Redial

  • 1-6 Digit Extension Dialing Outbound Dialing Rules Outgoing Call Blocking Ring Groups

  • Shared Virtual Call Paths Speed Dial

  • Unattended Transfer Voicemail

  • Voicemail to Email Voicemail to Text Message

Music on Hold
  • Commercials On Hold (By Phone Number)

  • Music On Hold (Custom or Default)

 

Virtual Auto Attendants
  • Multiple Top Level Auto Attendants Sub-Level Auto Attendants

  • Top Level Auto Attendants (Always On or Time Based)

Origination and Termination
  • Domestic Origination Domestic Termination E911 Support Endpoint Templates

  • International Termination Shared Line Appearance Toll Free Numbers

Reporting
  • Accounting and Billing Reports Activity Reports

  • Call Detail Records

  • Call Traffic by Extension Call Volume Graphs Call Center Reports