Short Message Service
Colleagues & Customers
In an increasingly mobile world, businesses need convenient and quick ways to connect and communicate with customers. Customers’ preference for using text messages to contact businesses is growing rapidly, and CTS Telecom SMS opens up an essential communication channel using your business phone number.
CTS Telecom SMS protects your employee’s personal contact information, gives your business a highly professional appearance, and creates a new channel for smooth, efficient communications with customers.
Benefits of Using CTS Telecom SMS
SMS allows users to send individual or group SMS (text) or MMS (images/videos/documents) messages through CTS Telecom UC via their business phone number. The user’s personal number is never displayed, increasing professionalism and privacy, while ensuring that business communication is continued and routed appropriately should the individual employee leave the company.
SMS text increases flexibility, availability, and accessibility. Four of the most significant benefits offered by SMS messaging are:
Access Text Messages from Anywhere: Text messages can be sent or read from CTS Telecom UC*, making it easy to catch up on messages from anywhere and respond instantly.
Privacy and Professionalism: Rather than using or displaying a personal phone number, CTS Telecom SMS displays a business phone number, delivering an enhanced appearance of professionalism while protecting your private information.
Continuity of Communication at All Times: Keeping employees’ business communication tied to the business phone rather than a personal number ensures the necessary business stakeholders have full access to
all information when and as needed, such as in the case of an employee exiting a company unexpectedly.
Lines of Communication Remain Consistent: A user’s full message history is easily accessible through CTS Telecom UC, an important feature for ensuring critical conversations and data are never lost.
Who Can Benefit from CTS Telecom SMS?
In a word—everybody. Employees, customers, managers, business owners, and anybody with a vested interest in communicating more quickly, more productively, and more conveniently will love using CTS Telecom SMS.
Expectations for fast responses and quick turnaround times are rapidly increasing and SMS addresses the demand for instant gratification. Remote workers and customers increasingly “on-the-go” make the ability to interact and collaborate from anywhere critically important. SMS makes productive real-time communication possible and allows customers to engage with a business on their preferred channel, whether that means via a voice call or text message. Users can immediately start sending and receiving texts without the need for special apps or new software downloads — simply log into the UC Client, or hop onto the CTS Telecom Mobile app. SMS also takes multitasking to new heights, providing the invaluable benefit of accomplishing more in a single 24-hour period.