The Platform

Top Three Reasons Why Businesses Should Consider Cloud Communications

IMPROVED COMMUNICATIONS

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Cloud communication services enable the same sophisticated audio and video capabilities as even the largest players in your industry. A hosted solution allows access to modern applications like virtual audio attendant and Unified Communications, or products like voice, chat, data, technologies, and more that integrate with your phone. Companies with cloud communications improve customer service, employee productivity, and customer connections.

Unified Communications decreases the complexity of integrating and coordinating a wide range of communications channels, networks, systems, and applications by uniting them under a single interface so employees can better collaborate to work more productively. What’s more, with Unified Communications, businesses can now contract all their communications needs from a single provider with one invoice as opposed to sourcing multiple vendors. According to an Inc. Magazine research study on the benefits of Unified Communications, 67% of user organizations reported increased mobile worker productivity and faster problem resolution. Adopting the latest business communication applications transforms the way you do business and keeps your company on the cutting edge for a better, more collaborative experience with customers and employees.

SCALABLE SERVICES

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SMBs often over invest in traditional phone systems to “prepare” for long-term needs or “save” on impending increased costs. Sometimes, these investments don’t pan out and turn into regrettable losses, and other times you simply don’t use the contracted services. Dropping them can require a costly visit from maintenance to remove hardware or paying through the next billing cycle.

 

With a business class hosted solution, you’re empowered to scale capabilities appropriately and at your pace.

 

VoIP is highly scalable and saves you money by
 

  • Eliminating the need to predict the future and pay for services not currently required by your business. Instead, you can choose only the hosted services and features you want right now.

  • Providing added cost-efficiency with the ability to immediately scale up or down at the drop of a dime, depending on your specific requirements.

  • Automate the upgrade process with contracted services, so your business benefits from using the latest cutting edge technology at all times.

BUSINESS CONTINUITY

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Smooth communications are the lifeline of any organization. Without them, you interrupt business continuity. So, what happens in the event of a power outage or emergency? Unlike traditional phone systems that rely on power for connectivity, business class cloud communications and hosted voice services continue to operate even when other services are down.
 

If weather makes traveling to the office dangerous or difficult, employees can leverage VoIP capabilities at home to reroute calls and manage phone traffic. Traditional telephone systems fail to simulate office communications at home. In a worst-case scenario of a fire or other disaster at an office location, on-premise systems could be permanently damaged while a cloud communications solution continues to support you during the event and through your recovery.
 

When planning a business continuity strategy, companies should consider business class cloud communications as a critical component. While most businesses don’t know costs related to defective phone services, the reality is that any unanswered call is potentially lost business that might never be recovered.